Terms & Conditions

Terms Of Use

By placing your items with Vaundry, you agree to the following terms and conditions:

Minimum Order Size

There is no minimum order size for dry cleaning. If a wash & fold order minimum level of 15 pounds is not reached, Vaundry will apply a charge for the minimum order amount. There is a flat fee of $5.00 applied for delivery on all orders.

Damaged Items

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Vaundry liability with respect to any damaged items shall not exceed five (5) times our charge for cleaning that garment regardless of brand or condition. Any damaged items must be reported and returned to Vaundry for inspection within 5 business days.

Lost Items

Any lost item must be reported within 7 days of the delivery of the garments. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for a dry-cleaned item deemed lost by Vaundry, in accordance with the International Fabricare Fair Claims Guide, shall be limited to ten (10) times the charge for treating the garment. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load.

Loose Items

Vaundry shall not take responsibility for any loose items lost when submitted in a Vaundry bag, such as watches, jewelry, or cufflinks. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets.

Inventory

Vaundry reserves the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.

Turnaround Time

Service days and turnaround time vary by location. Vaundry will make its best reasonable effort to return clothes within 48 to 72 hours of drop-off; however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

Pricing

In any discrepancy between printed and online pricing, the online posted pricing will be applied.

Discounts, Special Pricing & Coupons

Discounts, special pricing and coupons are not combinable. Only one will be applied per order unless specifically stated in writing by Vaundry. If two are available and not combinable, the greater percentage discount listed of the two will be applied to the order.